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When planning a trip, one of the biggest decisions is whether to book everything yourself or work with a travel agent. With so many online booking platforms, travel blogs, and social media recommendations, you might wonder if travel agents are still relevant. The answer? It depends on your travel style, budget, and the complexity of your trip. Let’s explore the pros and cons of using a travel agent to help you decide if a travel agent is the right choice for you.


My Personal Experience with a Travel Agent


SJR Travel looking for deals.
SJR Travel looking for the best deals. Photo by O&D.

My sister has always loved planning vacations. After Covid, she decided why not become a travel agent as a side job? It’s something she truly enjoys, and now she gets paid to do it! One of the biggest perks? She’s always searching for great travel deals, and I’m one of the first to know when an amazing offer pops up. 

Since our families are closely intertwined (our kids are similar in age and are always together) we tend to travel a lot as a group. Over the past few years, we’ve started cruising more frequently, and it’s been a game-changer having her book my travel plans for me. 

Life gets so busy that sometimes just deciding when and where to travel feels overwhelming, so having her handle the details makes things much easier.


Pros & Cons of using a Travel Agent Infographic by O&D.
Infographic illustrating the benefits and drawbacks of using a travel agent.

Pros of Using a Travel Agent:


1. Expert Advice & Personalized Planning

Travel agents have extensive knowledge of destinations, accommodations, and travel logistics. They can provide tailored recommendations based on your preferences, whether you’re looking for a family-friendly getaway, a luxury vacation, or an adventure-packed trip.

2. Time-Saving Convenience

Planning a trip can be overwhelming, especially for international travel, cruises, or multi-destination itineraries. A travel agent handles the research, bookings, and logistics, saving you hours of planning.

3. Exclusive Deals & Perks

Many travel agents have access to discounts, upgrades, and special amenities that aren’t available to the general public. You might get room upgrades, complimentary breakfast, resort credits, or other perks that enhance your trip.

4. Assistance with Travel Issues

Flight cancellations, lost reservations, and unexpected travel disruptions can be stressful. A travel agent serves as your advocate, helping to rebook flights, rearrange accommodations, and handle any unexpected changes.

5. Potential Cost Savings

While some travel agents charge planning fees, many earn commissions from hotels, cruise lines, and tour operators, meaning their services may be free to you. Plus, the exclusive deals and added perks can sometimes offset any extra costs.


Travel Deal Example from SJR Travel
Travel Deal Example from SJR Travel.

Cons of Using a Travel Agent:


1. Limited Flexibility in Booking

If you love the thrill of last-minute deals or tweaking your plans constantly, working with a travel agent might not be the best fit. Agents often book through specific vendors, meaning you might have fewer options for spontaneous changes.

2. Less Control Over Small Details

If you enjoy managing every little detail of your trip like choosing your exact hotel room, adding personalized experiences, or booking dining reservations, you might feel restricted working with a travel agent. While agents handle the big picture, you may still need to manage some of the smaller details yourself.

3. Not Ideal for Simple Trips

If you’re booking a straightforward flight and hotel stay, a travel agent might not be necessary. Many online platforms make it easy to compare prices and book in minutes.

4. Potential Service Fees

Many travel agents earn commissions from airlines, hotels, and cruise lines, meaning their services might be free to you. However, some agents charge upfront fees for itinerary planning, particularly for custom, luxury, or complex trips. Always ask about potential fees before booking.

5. Potentially Higher Costs

While travel agents can unlock exclusive deals and perks, sometimes DIY booking platforms (like Expedia, Google Flights, or direct hotel websites) may offer cheaper base prices. However, those deals may not always include added benefits like upgrades or travel insurance, which an agent might provide.


Traveler waiting for his flight. Photo by JeShoots on Unsplash.
Traveler waiting for his flight. Photo by JeShoots on Unsplash.


When Should You Use a Travel Agent?


When Should I Use a Travel Agent. Photo by Marijana on Pexels.
When Should I Use a Travel Agent. Photo by Marijana on Pexels.

  • For complex itineraries: Multi-city international trips, group travel, and cruises often benefit from expert planning.
  • For special occasions: Honeymoons, destination weddings, or milestone vacations may come with perks when booked through an agent.
  • If you want stress-free travel: If you prefer a hands-off approach, a travel agent takes care of all the details.
  • When you need insider deals: If you’re looking for luxury travel, exclusive perks, or VIP experiences, a travel agent can add value.

When to DIY Your Travel Plans


The Plan before the Adventure. Photo by Ian Dooley on Unsplash
The Plan before the Adventure. Photo by Ian Dooley on Unsplash

  • For budget-friendly, flexible trips: If you enjoy finding deals and tweaking plans, booking yourself might save money.
  • For short, simple getaways: A weekend trip or single-destination vacation is easy to book online.
  • If you prefer full control: DIY travelers who like to customize every detail might find travel agents limiting.

Is It Worth It for Your Next Trip?


Relaxing & reading on Vacation. Photo by O&D
Relaxing & reading on Vacation. Photo by O&D

The pros and cons of using a travel agent ultimately depend on your travel needs and preferences. If you value convenience, expert guidance, and exclusive perks, a travel agent may be worth considering. If you love hunting for deals and customizing your itinerary, DIY travel planning might be the better fit.

No matter which route you choose, the key is to find a planning method that makes travel enjoyable, stress-free, and suited to your style!


Have you ever used a travel agent for your trips? Share your experience in the comments below! Still debating whether a travel agent is right for your next trip? If you ever have questions, my sister loves helping people plan stress-free vacations. You can reach out to her here if you’d like some expert advice.

And for more travel tips and inspiration, be sure to check out our Travel section for destination guides, planning advice, and family-friendly adventures!


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